Beginning March 15th, all Planning Services program correspondence shall be sent to a single support alias: SAPSSUP@microsoft.com (Software Assurance Planning Services Support).To better support you during the transition, messages sent to any of the eight legacy support aliases between March 15th and April 15th will be redirected to SAPSSUP@microsoft.com.Legacy support aliases retired as of March 15, 2016:
Desktop Deployment Planning Services employs Microsoft best practices and materials to help lower the risks and costs of planning for your next Windows and Office product deployment. As of August 2015, customers are able to begin investigating how to move to Windows 10 and Office 2016. The Windows and Office Enterprise POC helps partners assist their customers to experience a modern enterprise desktop experience and develop a roadmap for deployment.
Read the December 2014 Planning Services Partner Update!
Help your customers plan to deploy Office 365 using Office 365 FastTrack engagement options.
Earlier this year, at Worldwide Partner Conference, we were happy to announce the launch of new Office 365 FastTrack Planning Services engagement options. These engagements replace the 3-day Office 365 Pilot, and allow you to work with your customer to create a detailed plan to deploy Office 365 through the FastTrack getting started process.
The new Office 365 FastTrack Planning engagements are available in either a 3-day strategy envisioning session, or an in-depth 10-day enablement and assessment planning engagement. Both options allow you to work with your customers to define the smoothest and most efficient path for deploying Office 365 by creating a detailed deployment plan, preparing a remediation checklist, responding to business and technical objections of deploying the service, and preparing for Microsoft Core Onboarding. The 10-day option will cover all of the 3-day activities as well as allow you to work through complex technical environments while planning for advanced, hybrid deployment scenarios.
Important: All future Planning Services engagements for Office 365 must leverage the updated content and delivery guides available on the Office 365 FastTrack Planning engagement page. If you reserved a voucher to deliver an Office 365 engagement but have not yet delivered it to the customer, please ensure you use the updated engagement materials as the previous Office 365 Pilot materials are no longer supported. All partners who deliver an Office 365 FastTrack engagement must be a certified Cloud Deployment Partner and be able to log in to the FastTrack Portal.
For questions notanswered in the Partner Portal, please contact O365fasttracksupport@microsoft.com.
Familiarize yourself with program policy and review your Planning Services legal agreement.
Brush up on program policies and review your Planning Services legal agreement. In this post, we discuss an important issue, and a common misconception, regarding conducting multiple engagements (per engagement type) for a single customer. We call this “voucher stacking”.
It’s essential that Planning Services partners understand and operate in accordance with the Software Assurance Planning Services program agreement and policies. Program policies are outlined in our Provider Agreement, in our FAQs, in our Policies deck and associated pages.
The maximum length available for a Planning Services engagement is 15 days per customer, however each engagement has specific duration limits depending on offering and/or product type. Program policy states, “Engagement durations should not exceed advertised maximum service level durations.” It is also stated that you may not combine multiple engagement types for a customer, unless: 1) The engagements address different divisions or associated legal entities, or 2) the engagements address different products and therefore produce unique deliverables.
Visit the Planning Services policies page: